Frequently Asked Questions (FAQ)

What subscription is best for me?

This depends on the medical purpose of the test and your condition. On average, regular monitoring means for us at least once every two weeks, but it can be as often as twice a week for some fast-changing conditions or just once a month if it is for general health screening purposes. We recommend you discuss this with your doctor and make a decision based on what is best for your condition.

Is my data securely stored?

Yes, we comply with all the standards of data privacy and security, your data remains safe and anonymised in our databases, only your account can match your results to your identity.

Is my data ever shared or will be ever shared with someone else in the future?

No, never. Your data may be used to train our own algorithms but only after it has been anonymised. Your identity is only shared with your health professional if you designated one. Your data is not and never will be shared with anyone else and is stored in data centres in the European Union where it is protected by the world's highest standard legislation to protect your identity and privacy rights. Not even our own staff can cross-reference your results to know who you are or reveal your identity and we will never share your identity or contact information with any other party.

Can I order algocyte® if I don’t have any particular condition or disease?

Unlike other companies, we are not only commercially-driven and we always recommend to partner with your health professional to make the best decision for you. You can order algocyte® if you don’t have any particular disease or condition as a means to monitor your general health but we recommend you discuss this with your doctor. It is best when algocyte® is used for a medical purpose or when it is understood well what blood testing and your results may imply or may not imply. For example, while the test algocyte® performs is one of the most common for general screening, it does not imply that it can screen for every disease or condition. Also, changes in your immune system are often normal and even expected for different reasons, even seasonality, so all these aspects are important to know or understand before you sign up.

What is the value proposition of algocyte®?

Patients in the community often require travelling long distances to clinics or hospitals for blood testing, or they are sent nurse specialists to obtain regular intravenous blood samples. Algocyte simplifies all this process as you are sent a kit and perform your blood test at home. Your designated health professional then receives the results.


How algocyte® helps my doctor to monitor my health?

In addition, algocyte® provides you and your health professional with the tools to better understand and look after your results over time with personalised reference values from the literature specific to your condition (gender, age, location, condition, etc) and can be adjusted. Algocyte also offers a risk stratification immune score that complements the health professional own screening and assessment.

What is the purpose of the test questionnaire?

Another innovation of algocyte® is the feedback mechanism that includes a set of questions that your medical professional can define for you to answer remotely every time that you perform a test, therefore, matching other conditions to your results such as whether you have been diagnosed with some illness, if you are currently taking any drug, or how you feel in general.

How long will it take to get each test results?

An average of 48 to 72 hours.

For how long algocyte® will store my data?

For as long as you keep your subscription you will have access to your data. We may store your data for a few months after your subscription expires in case the patient wants to sign up again or missed the billing date by mistake. Your data can, however, be deleted at any time.

Can I change my subscription?

Yes, you can. You can upgrade or downgrade your subscription at any time.

Can I cancel my paid test subscription at any time?

yes, you can, with at least 10 days notice before your next billing date before we charge and send the next kit.

What is algocyte’s risk stratification immune score? 

White paper.

Will algocyte® ever offer other tests?

Yes, we have a full range of other tests and you should contact us should you have any particular tests in mind. On the other hand, we will continue expanding the range of tests related to continue improving the reconstruction and resolution of your immune profile with more in-depth immune-related tests.


Who performs algocyte's tests?

When it is not us or our devices, labs with which algocyte® partners are NHS-approved only labs.


What if one of my patients asks for their Patient Data?

We comply with patients having the right to request a copy of the data that we hold about them. If a patient makes a data subject access request directly to algocyte® ("data subject access request"), we will in our capacity as comply with such request where algocyte® holds the data requested. 

What about the records algocyte® holds about medical professionals?

Algocyte also collects personal information about customers/medical professionals in order to promote Algocyte products, set them up with an algocyte® account, process orders, and respond to inquiries. These data are protected by the same security measures. Our Privacy Notice contains details of how Algocyte processes a medical professional’s personal information and the rights that they have with respect to it.

Can patients ask for anything else?

Patients have the right to have inaccurate or incomplete personal (not medical) data rectified, have their data deleted or stop processing their data. Patients may also be able to revoke their consent to share their data with their medical professional or share it with some other.